βοΈContact support
We provide urgent (as much as possible) support for all our current and future customers.
You can contact us using any available communication method suitable for you.
Support is available in English and Russian
We do not listen to voice messages!
If you want to get an answer as quickly as possible, please provide all the information that can help solve the problem right away. It is desirable to provide the following information:
What device and OS are you using? (e.g. Windows)
What application are you using to connect? (e.g. v2rayN)
Screenshots of the open application
Which servers are you trying to connect to
Location, internet provider
Any other messages related to any errors
Fast responses are provided through the following communication channels:
WeChat
WeChat ID: ZGCsupport
Please do not write the word VPN in WeChat! If you use these words in a dialogue with us, we may refuse to provide you with support on WeChat.
Livechat
Click here to open our website.
On the left bottom, there is a button "Ask a Question!"("ΠΠ°Π΄Π°ΠΉΡΠ΅ Π²ΠΎΠΏΡΠΎΡ!",), click there and a dialogue with one of our operators will open.
Telegram
Click here to open our Telegram-bot.
Also you can find our bot using username: @ZGC_VPN_BOT
VK
Click here to open our VK-group.
Email
You can also contact us by email.
In this case, we guarantee a response time within 24 hours from the moment of your request.
vpn@zgc.su
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